Data Security

Live 18 Privacy Policy — your data is safe with us

This Privacy Policy explains in detail how Live 18 collects, uses, stores, and protects your personal data. We treat your privacy with the utmost respect.

Last updated: January 2026
Our Commitment

Why Live 18 Is Trustworthy With Your Privacy

Here's a quick overview of the steps we've taken to keep your data safe.

End-to-End Encryption

Every transaction and piece of personal data on Live 18 is protected by SSL/TLS encryption, keeping it completely inaccessible to any third party.

Data is never sold

Your personal data is never sold or rented to third parties. Live 18 values your privacy above its own business interests.

You're in Control

You can view, correct, or request deletion of your data at any time. You have full control over your personal information.

Regular Security Audits

Live 18's systems are regularly audited by independent security experts. Any vulnerabilities identified are resolved as quickly as possible.

Transparent Cookie Policy

We use only essential and functional cookies. Your consent is obtained before any advertising cookies are used.

Immediate Breach Notification

If a security breach is detected, we will notify affected users by email within 72 hours and take the necessary steps.

Important: This Privacy Policy applies to all services on the Live 18 platform. By using our services, you are considered to have accepted the terms of this policy.

01 Introduction

Live 18 (https://live18.app) treats your privacy as its highest priority. We believe a trusted betting platform's greatest responsibility is keeping its users' personal data safe. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to Live 18's website, mobile application, and all related services. It is in effect whenever you register, log in, or use any feature on our platform.

Our Privacy Policy is built to meet international data protection standards. We believe in full transparency — we do not act beyond what is stated in this policy.

02 What Data We Collect

Live 18 only collects the data necessary to deliver its services. A full breakdown of the information collected is provided below.

Data Type Description Requirements
Identity Information Full name, date of birth, national ID number Mandatory
Contact Information Email, mobile number, address Mandatory
Financial Information Payment method, transaction history (card numbers are not stored) Mandatory
KYC Documents Copy of national ID or passport, selfie For withdrawal
Device Information IP address, browser type, operating system Automatic
Usage Data Betting history, login times, preferred sports Automatic
Note: We never store your full bank card number or CVV. All payment processing is handled through a fully encrypted gateway.

03 Data Collection Methods

Live 18 collects information through several methods. Here is what you should know about each one.

  • Directly provided information: Information you provide directly during registration, KYC verification, and when contacting our support team.
  • Automatic collection: Information collected automatically via cookies, log files, and web beacons when you browse our platform.
  • From third parties: Transaction confirmation details from payment providers (bKash, Nagad, Rocket) and verification results from identity verification agencies.
  • Public sources: For fraud prevention purposes, information may be verified against public databases where necessary.

We collect information only through fair and lawful means. No hidden or deceptive data collection methods are used.

04 Purpose of Data Use

Live 18 uses your data only for specific, legitimate purposes. Each purpose is explained in detail below.

  • Account management: To create, verify, and manage your account, and to ensure secure login and account safety.
  • Service delivery: Your data is used for betting, transaction processing, bonus distribution, and customer support.
  • Legal Obligation: To comply with Anti-Money Laundering (AML) laws and Know Your Customer (KYC) verification requirements.
  • Fraud prevention: To detect multiple accounts, prevent suspicious activity, and maintain platform security.
  • Service improvement: To analyze user experience and improve platform quality.
  • Contact: To send important updates, transaction confirmations, and support-related communications.
  • Promotional communications: With your consent, to inform you about new bonuses and offers (you can opt out at any time).
Please Note: Live 18 does not share your data with third parties for advertising purposes. Promotional messages are limited to our own services only.

05 Data sharing policy

Live 18 does not sell your personal data to third parties. However, there are certain circumstances where sharing information may be necessary.

  • Payment providers: Only the minimum necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions.
  • Identity Verification Agencies: Information is shared with licensed verification agencies to complete the KYC process.
  • Legal authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
  • Security partners: Limited data may be shared with specialist agencies for fraud detection and cybersecurity purposes.

In every case, we share only the minimum information necessary. Before sharing data with any third party, we verify their privacy and security standards.

Business Transfer: Should Live 18 ever go through an acquisition or merger, users will be given proper notice before any data is transferred.

06 Cookies & Tracking Technologies

Live 18 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

  • Essential Cookies: Essential for the platform to function properly — including login sessions and security tokens. These cannot be disabled.
  • Functional Cookies: Used to remember your preferences (language, theme). Disabling these may result in a limited experience.
  • Analytics Cookies: Used to understand platform usage patterns. Data is kept anonymous and you can opt out at any time.
  • Marketing Cookies: Used to show relevant promotional content — only active with your consent.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain features on the platform.

07 Data Retention Period

Live 18 does not retain your data longer than necessary. Retention periods for different types of data are outlined below.

Data Type Retention Period
Account & Identity Information 5 years after account closure (legal obligation)
Transaction Records 7 years (as required by financial regulatory guidelines)
Betting History For the duration of account activity + 3 years
KYC Documents 5 years after verification
Support Chat Logs 2 years
Analytics Data (Anonymous) Up to 26 months

After a set period, data is securely deleted or anonymized. Some data may be retained longer than the standard period due to legal obligations.

08 Your Rights

You have the following rights over your personal data, and Live 18 fully respects each of them.

  • Right to Know: You may request to know what information we have collected about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete information.
  • Right to Erasure: Under certain conditions, you may request that your data be deleted (the "right to be forgotten").
  • Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
  • Right to portability: You can request a copy of your data in a structured, commonly used format.
  • Right to Object: You can object to your data being used for marketing purposes.
  • Right to withdraw consent: You may withdraw any consent at any time.
How to Exercise Your Rights: To exercise any of your rights, email us at support@live18.app. We will respond to your request within 30 days.

09 Protection of Minors' Data

Live 18 is strictly for users aged 18 and over. We do not knowingly collect or process data from anyone under the age of 18.

  • Age is verified at registration, and users under 18 are not permitted to create an account.
  • Age verification documents are reviewed as part of the KYC process.
  • If any minor's data enters our system, it will be deleted immediately and the associated account will be closed.

If you suspect that a minor has opened an account on Live 18, please notify us immediately at support@live18.app.

10 Privacy Policy Updates

Live 18 may update this Privacy Policy when necessary. For any changes, we follow the process outlined below.

  • For significant changes, 30 days' advance notice will be sent by email.
  • Minor updates will be applied directly to this page, and the "Last Updated" date will be revised accordingly.
  • Continued use of the platform after a new policy takes effect will be considered your acceptance of the changes.
  • If you do not accept the changes, you may close your account — please make sure to withdraw your balance before doing so.

We recommend visiting this page regularly to stay up to date with the latest policy.

11 Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us.

All privacy-related requests will be processed within a maximum of 30 business days. For urgent matters, please reach us via live chat.

Live 18 — Your Privacy Is Our Responsibility

We protect your personal data at every step. At Live 18, your information is secure and your privacy is respected. If you have any questions, our support team is always here to help.

Join a trusted platform today

Your privacy is fully protected. Register with Live 18 and enjoy a safe betting experience.

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