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Live 18 Help Center — clear answers to all your questions, in English

From opening an account to making a withdrawal — find help with anything you need, right here.

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What can we help you with?

Registration & Login

Creating a new account, resetting your password, verifying your phone number — solutions to all these issues in one place.

Deposit

A step-by-step guide to depositing funds via bKash, Nagad, and Rocket.

Withdrawal

Learn how to withdraw your winnings, how long it takes, and what the limits are.

Bonuses & Offers

How to claim and use welcome bonuses, reload offers, and cashback.

Games & Betting

Detailed guides on how to play cricket, football, slots, and Live Casino.

Account Security

Two-factor authentication, suspicious logins, and password changes.

Mobile App

How to install the Android and iOS apps, and what to do if you run into any issues.

Contact Support

Reach our team directly via live chat, email, or phone.

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Get Started in Minutes

Steps to create your Live 18 account

Joining Live 18 is quick and straightforward — the whole process takes just a few minutes. Whether you're in Dhaka, Chattogram, or Sylhet, all you need is a smartphone and an active mobile number. Here's a step-by-step guide to get you started.

1
Go to the registration page

Click the "Register" button in the top menu. Fill in the form with your mobile number and a password.

2
Verify OTP

You'll receive an OTP on your phone. Enter it to verify your number and your account will be ready.

3
Make your first deposit

Start from just ৳200 with bKash or Nagad and claim your welcome bonus.

Transaction Guide

Deposits & Withdrawals — How It Works

Deposits and withdrawals on Live 18 are fast and secure, using the mobile banking methods Bangladeshis already know and trust.

Deposit with bKash

Log in to your Live 18 account → select "Deposit" → choose bKash → enter the amount → send money to our provided number → confirm with your transaction ID. Your balance is usually updated within 1–5 minutes.

Deposit with Nagad

Open the Nagad app or use USSD to send money → to the Live 18 payment number → enter the amount → enter your PIN → add the transaction ID on the site. Nagad processing is generally even faster.

Deposit with Rocket

You can also deposit easily using Dutch-Bangla Bank's Rocket — the process is the same as bKash. Minimum deposit is ৳200 and the daily maximum is ৳50,000.

How to Make a Withdrawal

Log in → Go to "Withdrawal" → Enter the amount and your mobile banking number → Submit the request. Standard members: 5–15 minutes. VIP members: instant.

Withdrawal Terms & Conditions

To withdraw bonus funds, you must meet the specified wagering requirements. Your deposited funds can be withdrawn at any time. The maximum daily withdrawal limit is ৳1,00,000.

Always use your own mobile banking number when making a withdrawal. Live 18 does not process requests to send funds to someone else's number — this policy exists to protect you.

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Gaming Guide

Games available on Live 18

Live 18's game library is built with Bangladeshi players in mind — from cricket betting to Live Casino, all on one platform.

  • Cricket Betting: Bet on IPL, BPL, and World Cup matches at live odds — from the toss to the final wicket.
  • Football Betting: Bet live on Premier League, La Liga, and Champions League matches while following the live score.
  • Live Casino: Play baccarat, blackjack, and roulette in real time with Bengali-speaking dealers.
  • Slot Games: Over 500 slots with diverse themes and jackpots — play at any budget.
  • E-Sports: You can also bet on PUBG, CS:GO, and Dota 2 right here on Live 18.

Stay Safe

Tips to keep your account secure

Use a Strong Password

Use a password of at least 8 characters combining uppercase letters, lowercase letters, numbers, and special characters. Avoid using your date of birth or phone number as your password.

Keep Two-Factor Authentication Enabled

Keep SMS verification enabled in your account settings. This way, even if your password is compromised, no one else can access your account.

Never share your password

No Live 18 support agent will ever ask for your password or OTP. If anyone does, it's a scam — report it immediately.

Avoid public Wi-Fi

Avoid logging into your Live 18 account on free Wi-Fi at tea stalls or bus stations. Your mobile data is far more secure.

Change your password regularly

Changing your password every 3 months is a good habit. You'll find the option right in your account settings.

Use the correct URL

Always access the site by typing live18.app directly. Be cautious of fake links shared on Facebook or WhatsApp.

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Mobile App

How to Install the Live 18 App

Enjoy Live 18 right from Cox's Bazar beach — just install the app on your smartphone. Available for both Android and iPhone.

Install Android App

Go to the Live 18 website → tap "Download APK" → enable "Unknown Sources" in your phone's Settings → install the downloaded file. The whole process takes just 3–4 minutes.

Install iPhone App

Open the App Store → search for "Live 18" → tap Install. Or open the site in Safari and tap "Add to Home Screen" — it works just like the app.

Keep push notifications enabled on the app — you'll get instant alerts when a match starts or a special bonus becomes available.

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Bonus Guide

How to Claim and Use Bonuses

Live 18 has bonus offers for both new and existing members. Each bonus comes with its own terms and conditions — not knowing them can lead to confusion later. Here's a plain-language breakdown.

  • Welcome Bonus: Get up to 100% bonus on your first deposit. To withdraw the bonus, you'll need to place a set number of bets — typically 5–10 times the bonus amount.
  • Reload Bonus: Re-deposit each week and earn an additional bonus. The amount depends on your VIP level.
  • Cashback Offer: Had a rough week? Don't worry — Live 18 returns a portion of your total losses as cashback.
  • Referral Bonus: Refer a friend to Live 18 — when they make their first deposit, you earn a bonus too.
  • VIP Loyalty Points: Earn points on every bet you place. Redeem them for bonuses, free bets, or exclusive rewards.

Direct Support

Contact Us

If you can't find your answer here, speak directly with our support team. Help is available in Bangla, 24 hours a day, 7 days a week.

Live Chat

For the fastest response, use live chat — an agent typically connects within 1–2 minutes.

Active 24/7
Email Support

For complex issues or document-related matters, send us an email. We typically respond within 2–6 hours.

support@live18.app
Telegram

Join the official Live 18 Telegram channel — the latest offers, updates, and support all in one place.

Active 24/7

FAQs

Frequently Asked Questions

Entering the wrong password multiple times may temporarily lock your account. If this happens, wait 30 minutes and reset your password using the "Forgot Password" option. If the issue persists, reach out via live chat — the Live 18 support team will get it sorted quickly.

After sending money via bKash or Nagad, submit the transaction ID (TrxID) correctly on the site. Your balance is usually credited within 5 minutes. If it hasn't appeared after 15 minutes, contact live chat with your TrxID and amount — Live 18 support will verify and resolve it.

Some bonuses are credited automatically; others need to be claimed manually. Go to the bonus page and tap the "Claim" button. Bonuses won't apply if the minimum deposit requirement isn't met. Visit the Live 18 bonus page for full details.

To install the APK on Android, you'll need to allow "Unknown Sources" or "Install Unknown Apps" in your phone's Settings → Security. You can turn this off again after installation. On iPhone, download directly from the App Store.

If you have any questions about a bet result, contact us via live chat or email within 24 hours. Include the bet ID, match name, and the reason for your dispute. The Live 18 support team will investigate and respond within 48 hours.

No. Under Live 18's policy, each person may only hold one account. If multiple accounts are detected, all of them may be closed and balances forfeited. If you have an issue with an existing account, please contact support.

Withdrawals for standard members are processed in 5–15 minutes. VIP members receive instant transfers. Requests made between midnight and 6 AM may be processed in the morning. If your withdrawal takes longer than 30 minutes, please contact Live 18 support.

Play Responsibly

Live 18 believes gaming should be fun, not stressful. Set your own limits and use the account settings to cap your deposits or bets if needed. For more information, visit our Responsible Gaming page.

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