Frequently Asked Questions

Live 18 FAQ — All your questions answered

Registration, login, bonuses, betting, transactions, security — whatever questions you have about Live 18, you'll find all the answers in one place.

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Registration & Account

Learn how to open an account, what information is required, the age requirement, and the verification process.
Login & Security

Q&A covering forgotten passwords, 2FA, session management, and account security.
Deposits & Withdrawals

Learn how to deposit, how long withdrawals take, limits, and available payment methods.
Bonuses & Offers

All you need to know about the welcome bonus, cashback, referral program, and loyalty rewards.
Betting Rules

Learn about how to place bets, minimum bet amounts, odds calculation, and betting limits.
Support & Contact

Find out how to get help, use live chat, email support, and submit a complaint.
Full FAQ

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Registration & Account

To register at Live 18, first go to the on the registration page Go. Fill in the form with your name, email, mobile number, and password. Click the verification link sent to your email and your account will be activated instantly. The whole process takes just 3–5 minutes.

The minimum age to register on Live 18 is 18. You'll need to provide your date of birth during registration, and submit a National ID card or passport as proof of age during KYC verification. Accounts belonging to underage users are closed immediately.

No. Under Live 18's policy, each person is allowed only one account. Any attempt to create multiple accounts using the same device, IP address, or identity document may result in all associated accounts being permanently suspended and any accumulated balance being forfeited.

KYC (Know Your Customer) is the identity verification process. As a licensed and secure platform, Live 18 requires all members to verify their identity. Before making a withdrawal, you'll need to submit a copy of your NID, passport, or driving licence. Verification typically takes 24–48 hours.

To close your account, email support@live18.app or let us know via live chat. Please withdraw any remaining balance before closure. Once your account is closed, it cannot be reopened and your history will be deleted.

Login & Security

Click the "Forgot your password?" link on the login page. Enter your registered email address and click the reset link sent to your inbox to set a new password. The link is valid for 30 minutes. If you don't see it in your inbox, check your spam folder.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. If you still have trouble after that, reset your password or contact support@live18.app. The support team will verify your identity and help you unlock your account.

2FA is an extra layer of security that requires you to confirm your login with a one-time OTP sent to your mobile, in addition to your password. To enable it, go to Profile Settings > Security > 2FA and verify your mobile number. Keeping 2FA on keeps your account significantly more secure.

Yes, Live 18 is fully mobile-friendly. You can log in from Chrome, Firefox, or Safari on both Android and iOS devices. No separate app download is needed — all features are available directly on mobile.

Deposits & Withdrawals

At Live 18, you can deposit via bKash, Nagad, Rocket, Upay, and all other popular mobile banking services, as well as bank transfer. Deposits are usually credited to your account instantly. Bank transfers may take 1–2 business days.

The minimum deposit is ৳200 and the maximum single deposit is ৳50,000. The daily deposit limit is ৳1,00,000. Separate limits may apply for VIP members. Contact support if you need to deposit beyond these limits.

Withdrawals to mobile banking (bKash, Nagad, Rocket) typically take between 15 minutes and 2 hours. Bank transfers may take 1–3 business days. Your first withdrawal may be delayed if KYC verification has not been completed.

Email your deposit transaction ID or screenshot to support@live18.app, or contact us via live chat. The support team will resolve the issue within 24 hours. In most cases, the transaction is manually verified and the balance is credited accordingly.

Live 18 generally does not charge any additional withdrawal fees. However, your mobile banking provider or bank may apply their own transaction fees. For current charge details Financial Transactions on the page.

Bonuses & Offers

A welcome bonus is automatically credited when you open a new account and make your first deposit. The bonus amount and terms may change from time to time. To see the latest bonus offers, on the bonus page go.

Each bonus has its own wagering requirements. Typically, you need to place bets totalling 5–10x the bonus amount before it becomes withdrawable. If the conditions aren't met before the bonus expires, it will be forfeited. Full terms & conditions Terms & Conditions on the page.

Share your referral link. When someone registers through that link and completes their first deposit, both you and your friend will receive a bonus. You can find your referral link under the "Refer & Earn" section in your profile.

To join the weekly cashback program, you need to place a minimum amount in bets. A fixed percentage of your total losses for the week is returned every Monday. Cashback rates and terms on the bonus page details are available.

Betting Rules

Live 18 offers betting on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and hockey. All major international tournaments are covered, including the IPL, BPL, and World Cup. In-play betting is also available during live matches.

The minimum bet at Live 18 is just ৳50. The maximum bet limit varies by sport and market. In general, single bets can go up to ৳50,000. For detailed limits, on the bet page available.

Yes, if a match is cancelled or abandoned, your full stake is refunded. For rescheduled matches, your bet either remains valid until the new date or you are given the option to cancel it. For full policy details, Terms & Conditionscan be found there.

Live 18 uses the decimal odds format. For example, odds of 2.50 mean that a ৳100 bet returns ৳250 (including your original stake) if you win. That is, profit = (odds × stake) − stake. For a detailed odds guide, Match Odds on the page.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can settle your bet before the match ends using the "Cash Out" feature. This feature is available on selected markets and lets you take out partial or full winnings based on the odds at that moment.

Support & Contact

The Live 18 support team is available 24/7. Ways to get in touch:
  • Live Chat: Chat button at the bottom-right corner of the website
  • Email: support@live18.app (response within 24 hours)
  • Help Center: detailed guides & articles
Use live chat for a quick resolution.

To file a complaint, send a detailed email to support@live18.app. Write "Complaint" in the subject line and attach any relevant screenshots or evidence. You will typically receive a formal response within 48 hours. For urgent matters, contact us directly via live chat.

Yes, Live 18's support team provides full assistance in Bengali. All guides, FAQs, and support chat are available in Bengali with Bangladeshi users in mind. You're also welcome to reach out in English.

Live 18 places the highest importance on responsible gaming. You can set your own deposit limits, betting limits, or voluntarily suspend your account. To learn more, Responsible Gaming page.

General information about Live 18

Live 18 is one of Bangladesh's most trusted online Sports Betting platforms. You can place live and pre-match bets on cricket, football, tennis, and over 30 other sports. Our platform is fully mobile-friendly and secured with SSL encryption.

From registration to withdrawal — the Live 18 FAQ page is built to answer all your questions. Here you'll find solutions to nearly every common issue related to registration, login, bonuses, betting, transactions, and support.

If you still can't find the answer you're looking for, our 24/7 support team is always here to help. Reach out via live chat or email and get a quick resolution.

Security & Privacy

Your personal information and financial transactions on Live 18 are protected with the highest level of security. We use:

  • 256-bit SSL encryption — all data transmissions are secured
  • KYC Verification — Identity Confirmed for Every Account
  • 2FA Protection — An Extra Layer of Login Security
  • Automated fraud detection system
  • Regular security audits & updates

Your information is never sold or shared with third parties. To learn more, visit our Privacy Policy Read.

Please note: Betting is for entertainment purposes only. Never bet beyond your means. If you need help, Responsible Gaming View page.

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Live Chat

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Email Support

Email us at support@live18.app. You'll receive a detailed response within 24 hours.

Help Center
Help Center

Visit the Help Center for guides, tutorials, and detailed articles.

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